Xpress Gasil Terms & Conditions

1. Booking Process & Confirmation

Customers must provide accurate vehicle details (make, model, license plate) and select an available time slot.

A booking is only confirmed upon successful payment, and a confirmation email/App notification will be sent.

Customers must ensure the selected time slot aligns with their availability; failure to be present may result in forfeiture of the booking.

2. Payment Terms

• Full payment is required at the time of booking.
• Accepted payment methods include credit/debit cards, digital wallets (e.g., PayPal, Apple Pay), and other approved options.
• Prices are subject to change without prior notice, but confirmed bookings will be honored at the paid rate.
• In case of payment failure, the booking will not be processed until payment is completed.

3. Cancellation & Refund Policy

a) Customer Cancellation:

• Full refund if canceled at least 24 hours before the scheduled service.
• 50% refund if canceled between 6–24 hours before the service.
• No refund if canceled less than 6 hours before the service or in case of a no-show.

b) Rescheduling:

• One free rescheduling is allowed if requested at least 12 hours before the appointment.
• Additional rescheduling may incur a fee.

c) Service Provider Cancellation:

• If we cancel due to unforeseen circumstances (e.g., extreme weather, staff unavailability), customers will receive a full refund or option to reschedule.

4. Service Execution

a) Customer Responsibilities:

• Ensure the vehicle is accessible at the scheduled time and location.
• Remove all personal belongings before the service; we are not liable for lost or damaged items.
• Disclose any special requirements (e.g., sensitive paint, aftermarket modifications).

b) Service Provider Rights:

• We reserve the right to refuse service if the vehicle is excessively dirty, damaged, or poses a safety hazard.
• If the customer is abusive or violates safety protocols.
• If the vehicle is not present at the scheduled time, the booking may be canceled without refund.

5. Liability & Damages

• We take utmost care during the service, but we are not liable for:
• Pre-existing scratches, dents, or mechanical issues.
• Damage caused by improper prior repairs or modifications.
• Loss or damage to personal items left in the vehicle.

6. Weather & Force Majeure

• In cases of extreme weather (heavy rain, storms, etc.), we may reschedule or refund the booking.
• Force majeure events (natural disasters, strikes, government restrictions) exempt us from liability for service delays or cancellations.

7. Privacy & Data Security

• Personal data (name, contact, payment details) is collected solely for service fulfillment.
• We do not share customer data with third parties without consent, except as required by law.
• Payment details are encrypted and processed via secure gateways.

8. Dispute Resolution & Governing Law

• Any disputes shall first be resolved via customer support.
• Unresolved disputes may be subject to mediation or legal proceedings.
• These terms are governed by the laws of Oman.

9. Modifications to Terms

• We reserve the right to update these terms at any time. Customers will be notified of major changes.
• Continued use of the service implies acceptance of the revised terms.

10. Customer Premise Access

• By accepting the terms and conditions, the Customer provides permission and access to their premises or parking area for the car wash/clean as specified in the package they selected, in order to complete the required tasks.

11. Washing Method

We do not use high-pressure washing machines. Instead, we use a controlled hand-pump and Portable spray system designed to safely clean your car without risking paint damage.

12. Contact & Support

By proceeding with a booking, the customer agrees to abide by these Terms and Conditions.

Last Updated: 30/06/2025